Terms of Service - FoxDesk AI

1. Acceptance of Terms

FoxDesk AI is a product of Company Makhzoun Al Khaleej Commercial. By accessing or using FoxDesk AI's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

FoxDesk AI provides a customer support platform including live chat, email management, social media integration, knowledge base, and AI-powered support tools.

3. User Accounts

You are responsible for maintaining the security of your account credentials. You must provide accurate information when creating an account and keep your information up to date. You are responsible for all activity that occurs under your account.

4. Acceptable Use

You agree not to use our services to:

Violate any applicable laws or regulations
Send spam or unsolicited messages
Interfere with or disrupt the integrity of our services
Attempt to gain unauthorized access to our systems
Upload malicious content or software

5. Payment Terms

Paid plans are billed in advance, monthly or yearly, in Saudi Riyals (SAR). Every price we display is the final amount you are charged, inclusive of 15% VAT. Payments are collected by Company Makhzoun Al Khaleej Commercial, the merchant for FoxDesk AI, through our payment gateway Moyasar. Moyasar stores your card as a payment token so that renewals can be charged without you re-entering card details; FoxDesk never stores your full card number or security code. Your subscription renews automatically at the end of each billing period until you cancel; cancellation takes effect at the end of the period you have already paid for. Upgrading your plan or adding seats mid-cycle is charged immediately as a prorated difference; downgrades, seat reductions and billing-interval changes take effect at your next renewal. Captain credit top-ups are one-time purchases and expire six months after purchase. Refunds are governed by our Refund Policy. We may change our prices with at least 30 days' notice, effective from your next renewal after the notice.

6. Invoices and Electronic Delivery

For every payment we issue a tax invoice that complies with the electronic invoicing regulations of the Zakat, Tax and Customs Authority (ZATCA), and for every refund a credit note referencing the original invoice. You agree that we issue and deliver these tax invoices, credit notes and debit notes electronically instead of in printed form: invoices by email to your account's administrators and as downloads in your account's billing settings; credit and debit notes by email to your account's administrators. A simplified tax invoice is issued by default. If you are VAT-registered and need a standard tax invoice, enter your billing tax profile (legal name, VAT registration number and national address) in your billing settings before you pay; each invoice is issued using your profile as it stands at the time of payment and is not reissued for later profile changes.

7. Data Ownership

You retain all rights to your data. We do not claim ownership over any content you create or store using our services.

8. Data Processing

When you connect Shopify or another customer-data source, you are the controller or business and FoxDesk is your processor or service provider. You instruct us to process that data only to provide, secure, support, and improve the services described in these terms and our Privacy Policy, which is incorporated into these terms. We do not sell Shopify customer data, use it for targeted advertising, or make automated decisions with legal or similarly significant effects. You are responsible for having a lawful basis for the data you provide and for any recipients or integrations you configure. Our Privacy Policy describes the data, purposes, processors, security controls, retention periods, deletion process, and privacy-request assistance that apply to this processing.

9. Limitation of Liability

To the maximum extent permitted by law, FoxDesk AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

10. Termination

Either party may terminate these terms at any time. Upon termination, your right to use the service will cease. We will provide a reasonable opportunity to export your data before deletion. Account deletion has a seven-day cancellation period before the account and its associated records are permanently deleted, subject to legal retention duties and the backup-retention periods stated in our Privacy Policy.

11. Contact

For questions about these terms, contact legal@foxdeskai.com. For privacy assistance, contact privacy@foxdeskai.com.