Refund Policy
Last updated: September 2, 2026
1. Overview
This Refund Policy sets out when FoxDesk AI refunds payments for subscriptions, extra seats, mid-cycle upgrades and Captain credit top-ups. Payments are collected by Company Makhzoun Al Khaleej Commercial through our payment gateway Moyasar, and refunds are returned through the same gateway to the card you paid with.
2. Free Trial
New accounts start on the free plan. No payment is collected until you choose a paid plan, so nothing needs refunding if you never upgrade.
3. 14-Day Refund Window
You may request a full refund of a subscription payment within 14 days of the date it was charged — this applies to your first payment and to every renewal. A refunded subscription payment ends your paid plan immediately: the account returns to the free plan on the day the refund is issued, not at the end of the billing period. If you would rather keep the service you paid for until the period ends, cancel instead (see section 7).
4. Mid-Cycle Upgrades and Captain Credit Top-Ups
Payments for mid-cycle plan upgrades and extra seats are non-refundable once the upgrade has been applied to your account, because the higher plan or added seats take effect the moment the payment succeeds. If you no longer need them, schedule a downgrade or seat reduction; it takes effect at your next renewal and you keep what you paid for until then. Captain credit top-ups are non-refundable: the credits are added to your account the moment the payment succeeds and remain available for six months.
5. How to Request a Refund
To request a refund, contact our support team at billing@foxdeskai.com from an administrator email address of your account, stating the payment you want refunded and the reason. We respond within 5 business days.
6. Processing and Credit Notes
Approved refunds are issued through Moyasar to the original card within 14 days of approval; your bank may take additional time to show the amount. For every refund we issue an electronic credit note referencing the original tax invoice, delivered to your account's administrators by email as described in our Terms of Service.
7. Plan Downgrades and Cancellations
If you cancel, schedule a downgrade, reduce seats or switch billing interval, the change takes effect at the end of your current billing period and you keep your current plan until then. Time already paid for is not refunded on cancellation or downgrade.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
9. Contact
For questions about this refund policy, contact us at billing@foxdeskai.com.