Everything your team needs when Captain hands one over
A shared inbox, team notes, SLAs and reports — built for stores on Salla, Zid and Shopify. Captain handles the repetitive; this is where your team handles the rest.
Every channel your customers use
Seven messaging channels plus an API channel, all in one inbox. No more switching between apps.
Connect your WhatsApp Business account
Website Live Chat
Add a customizable chat widget to your website
Turn emails into support tickets automatically
Facebook Messenger
Telegram
Line
API Channel
Build custom channels using our API
Conversation Management
Smart Filters
Filter conversations by status, assignee, label, and more
Labels & Tags
Organize conversations with custom labels and tags
Auto Assignment
Automatically assign conversations to available teammates
Notifications
Real-time notifications across desktop and mobile
SLA Management
Set response time targets and track compliance
Automations
Create rules to automate repetitive tasks
Do you ship the beige abaya set to Jeddah?
Pre-salesOrder #4821 still hasn't shipped to Riyadh
SLA dueRefund of SAR 340 — any update?
Auto-assignedTeam Collaboration
Teams
Organize teammates into teams by function or expertise
Internal Notes
Leave private notes for team members on any conversation
Mentions
Tag teammates in conversations for quick collaboration
Canned Responses
Save and reuse common replies to respond faster
Roles & Permissions
Control access with customizable team roles
Team Reports
Track individual and team performance metrics
Riyadh branch is running a launch offer until Friday, so SAR 420 is valid.
@nouraCustomer Intelligence
Contact Management
Custom Attributes
Conversation History
Reports & Analytics
CSAT Surveys
Data Export
Integrations
Your store platform, your channels, and the tools your team already uses.
Salla
Zid
Shopify
WooCommerce
Magento
Slack
Dialogflow
WordPress
Webhooks
Google Analytics
Jira
Linear
HubSpot
Salesforce
Zapier