Refund Policy - FoxDesk AI

1. Overview

This Refund Policy outlines the terms under which FoxDesk AI issues refunds for subscription payments. All payments are processed by Paddle (paddle.com), who acts as our merchant of record. Paddle's refund policy applies to all transactions.

2. Free Trial

FoxDesk AI offers a free trial period for new users. During the trial, you can explore all features without charge. No payment is collected during the trial period, so no refund is necessary if you choose not to continue.

3. 14-Day Refund Window

You may request a full refund within 14 days of your initial purchase or renewal date. To be eligible, the refund request must be submitted within 14 days of the billing date.

4. How to Request a Refund

To request a refund, contact our support team at billing@foxdeskai.com with your account email and the reason for your request. Our team will review your request and respond within 5 business days.

5. Processing Time

Approved refunds are processed within 14 days. The refund will be issued to the original payment method via Paddle. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Plan Downgrades and Cancellations

If you downgrade or cancel your subscription, you will continue to have access to your current plan until the end of your billing period.

7. Paddle's Refund Policy

As Paddle is the merchant of record for all transactions, their refund policy governs all purchases. For full details, please refer to Paddle's refund policy at paddle.com/legal/refund-policy.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.

9. Contact

For questions about this refund policy, contact us at billing@foxdeskai.com.