One AI-powered inbox for support, sales, and commerce
FoxDesk AI unifies WhatsApp, email, live chat, and social channels so Captain can resolve routine questions, answer order and product inquiries, and hand conversations to your team with full context.
Where is my order #4521?
I need to change my subscription
Hi, I ordered two days ago but haven't received a shipping update yet. Order #4521.
I found your order — it shipped this morning and should arrive by Thursday. Here is your tracking link.
Perfect, thanks for the quick reply!
Shift + enter for new line. Start with '/' to select a Canned Response.
Customer profile
Sara Al-Dosari
#4521 — Shipped
Works with
One system for support, sales, and commerce
FoxDesk brings AI automation, omnichannel messaging, and commerce context into one platform. Your team resolves support questions, closes sales, and manages post-purchase conversations — all from a single inbox.
Captain AI Engine
Resolve, draft, and sell — automatically
Captain learns from your knowledge base, past conversations, and product catalog to handle customer questions end-to-end. When it cannot resolve, it drafts a reply and hands off with full context.
Customer
Where is my order #4521?
Captain AI
Your order shipped this morning. Tracking: ...
Customer
Thanks for the quick reply!
Omnichannel Inbox
Every channel, one queue, zero tab-switching
WhatsApp, email, live chat, Instagram, Facebook, Telegram, and more — every conversation lands in a single inbox with routing, assignment, and real-time collaboration built in.
New conversation...
New conversation...
New conversation...
Live Chat
New conversation...
Commerce Context
Orders, products, and customer data in every thread
Order status, refund history, customer LTV, and your full product catalog appear inside every conversation. When a customer asks "Where is my order?" or "Which size should I buy?", Captain and your agents have the answer ready.
Order #4521
ShippedRecommended: Similar products from your catalog
Your AI workforce, not just a chatbot
Captain works across support, sales, and commerce conversations to draft replies, answer common questions, understand customer context, and escalate to your team when human judgment is needed.
Captain Agent
Autonomous resolution
Resolves common questions end-to-end using your knowledge base, order data, and approved workflows — without human intervention.
Captain Copilot
Agent assistance
Drafts replies, summarizes long threads, and suggests next actions so your agents respond faster with full context.
Captain Memory
Context retention
Remembers customer history, preferences, and past interactions across channels so every conversation picks up where it left off.
Captain Insights
Continuous improvement
Identifies knowledge gaps, surfaces trending topics, and recommends new help articles based on real conversation patterns.
From customer message to resolution — in seconds
Captain is the intelligence layer that powers every conversation in FoxDesk. Here is how it turns an incoming message into a resolved conversation — or a qualified sales opportunity. From "Where is my order?" to "Which product should I buy?", FoxDesk helps teams handle support and sales conversations in one place.
Connect your data
Captain ingests your help articles, past conversations, product catalog, and order data to build a complete understanding of your business.
Understand intent and context
Every incoming message is analyzed for intent, sentiment, and language — then matched against customer profiles, order history, and prior interactions.
Resolve, draft, recommend, or route
Captain resolves common questions end-to-end, drafts replies for complex cases, recommends products from your catalog, or routes to the right human agent.
Human agents step in with full context
When Captain escalates, agents see the complete conversation summary, customer profile, order context, and suggested next actions — no starting from scratch.
Every conversation makes Captain smarter
Captain detects knowledge gaps, surfaces trending topics, and recommends new help articles — so your support quality and automation rate improve continuously.
What changes when you switch
Teams switch to FoxDesk to resolve faster, automate more, and turn conversations into revenue.
Conversations resolved automatically
Captain handles repetitive questions end-to-end, freeing your team to focus on complex cases that need a human touch.
Faster first response time
Captain-drafted replies and instant autonomous responses mean customers get answers in seconds, not hours.
Channels unified in one inbox
WhatsApp, email, chat, Instagram, Facebook, Telegram, and more — no more switching between tools or losing context.
Always-on support coverage
Captain resolves questions around the clock, even when your team is offline or handling peak volume.
More conversations per agent
Captain Copilot drafts, thread summaries, and inline customer context help each agent handle three times the conversation volume.
Revenue from conversations
Captain recommends products from your catalog during live conversations — turning questions like "Can you suggest an alternative?" into completed orders.
Meet customers where they already message
Support, sell, and follow up across every channel your customers use — all routed into one inbox with customer history, order data, and Captain AI built in.
Native integrations bring order data, product catalogs, and customer context directly into every conversation — no custom development required.
"Where is my order?"
Captain looks up the order, replies with tracking and delivery details, and handles return requests — automatically, across WhatsApp, email, or any channel.
"Do you have this in another size?"
Captain checks your product catalog for availability, suggests alternatives, and shares a direct purchase link — turning a question into a sale.
"Can you recommend something similar?"
Captain matches customer intent to your catalog, recommends relevant products with pricing and stock, and helps agents close the conversation.
Not another helpdesk with AI bolted on
Traditional platforms add AI as an afterthought. FoxDesk was built with AI at the core.
AI-native, not AI-added
Captain AI is the operating layer — it resolves, drafts, and sells from day one. No complex configuration or prompt engineering required.
AI features bolt onto email-first architectures. Limited automation, separate pricing, complex setup.
Messaging-first for a messaging world
Native WhatsApp, Instagram, Telegram, and social — with Arabic and English workflows built in, not patched on.
Email-first platforms where messaging channels feel like afterthoughts and regional support is missing.
Commerce-aware, not commerce-blind
Order status, catalog data, and customer LTV inside every conversation via native Shopify, Salla, and Zid integrations.
Generic CRM connectors that require custom development before agents see any commerce context.
Built for teams that need security, compliance, and control
Secure for serious teams with role-based access, audit visibility, reliable infrastructure, and onboarding support.
View Trust CenterSSO / SAML
Single sign-on with your identity provider for centralized access control.
SOC 2 Type II
Independently audited controls for security, availability, and confidentiality.
Audit Logs
Complete activity trail for every user action, configuration change, and data access.
Data Residency
Choose where your data is stored to meet regional compliance and sovereignty requirements.
HIPAA with BAA
Healthcare-grade data protection with a signed Business Associate Agreement.
Dedicated Infrastructure
Isolated compute and storage for organizations that require single-tenant environments.
One platform for every customer conversation
Unify support, sales, and commerce in one AI-powered platform, where Captain handles the routine and your team takes over with full context when it matters most.